Refund policy

Effective Date: June 28, 2024

At HolliJolly, our goal is to provide families with high-quality products designed to bring comfort, joy, and convenience to everyday moments. We carefully select our products and stand behind the quality of every order.

We understand that sometimes a product may not meet your expectations or issues may occur during delivery. Our Return & Refund Policy is designed to provide a simple, transparent, and fair process for resolving eligible concerns.

By purchasing from www.hollijolly.com, you agree to the terms outlined below.

1. Return Eligibility

We accept return requests when the following conditions are met:

  • The request is submitted within 7 calendar days after delivery.

  • The product arrives damaged, defective, or different from what was ordered.

  • The item is unused, unworn, unwashed, and returned in its original condition.

  • All original packaging, accessories, manuals, and included items are returned.

  • Clear photos or videos are provided showing the issue with the product.

All returns must receive approval from our customer support team before being shipped back. Returns sent without prior authorization may not be accepted.

2. Items Not Eligible for Return or Refund

For health, hygiene, and safety reasons, certain items cannot be returned, including:

  • Used or opened personal care products.

  • Baby feeding items, teethers, pacifiers, or similar hygiene-related products once used.

  • Products damaged due to misuse, accidents, or improper handling.

  • Items returned after the eligible return period.

  • Products purchased due to a change of mind, preference, or incorrect selection.

  • Orders with incorrect shipping information provided by the customer.

  • Refused, rejected, or unclaimed packages.

  • Delays caused by shipping carriers, customs processes, weather conditions, or other circumstances outside our control.

3. How to Request a Return or Refund

To start a return or refund request:

  1. Contact our customer support team at support@hollijolly.com within the eligible timeframe.

  2. Provide your order number and explain the reason for your request.

  3. Include clear photos or videos showing the product condition or issue.

  4. Our team may request additional verification, including a video confirmation, if necessary.

  5. Wait for approval and further return instructions before sending any item back.

Please do not return products without receiving approval from HolliJolly.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

After reviewing your request, we may provide one of the following solutions:

  • A replacement product at no additional cost; or

  • A refund to your original payment method if a replacement is unavailable.

To process your request, we may require photos, videos, or additional information to verify the issue.

Requests submitted after the specified timeframe may not qualify for compensation.

5. Return Shipping Responsibility

Return shipping responsibilities depend on the reason for the return:

HolliJolly covers return shipping costs when:

  • The product arrived damaged.

  • The item received was incorrect.

  • The product has a verified manufacturing defect.

Customers are responsible for return shipping costs when:

  • The return is approved for reasons other than product defects or errors.

All approved returns must be shipped using a trackable shipping service, and tracking information must be provided to our support team.

6. Product Inspection & Approval

Once a returned item is received, our team will inspect the product within 3–5 business days.

A return or refund request may be denied if:

  • The product is not returned in its original condition.

  • The issue cannot be verified.

  • The product shows signs of use, damage, or alteration.

  • Return instructions were not followed.

The final decision regarding eligibility will be made after inspection.

7. Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method.

  • Processing may take 7–15 business days depending on your payment provider or financial institution.

  • HolliJolly is not responsible for delays caused by banks, payment processors, or third-party financial institutions.

Refunds will only be processed after approval and completion of any required inspection or return process.

8. Order Cancellation

Orders are processed quickly to ensure timely delivery. If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed, shipped, or entered fulfillment, cancellation may no longer be possible.

9. Policy Agreement

By placing an order with HolliJolly, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

We reserve the right to update or modify this policy at any time. The policy effective at the time of purchase will apply to your order.

Need Assistance?

Our customer support team is always happy to help.

📧 Email: support@hollijolly.com
🌐 Website: www.hollijolly.com
🕒 Business Hours: Monday–Friday | 10:00 AM – 6:00 PM (IST)

Thank you for choosing HolliJolly —
Creating joyful moments with products made for little ones and growing families.